Track & trace, also known as Order Tracking, is a service that offers customers the possibility to track their products from the moment they place an order until the moment the products are delivered to them. It is part of the order management system of companies and uses an electronic surveillance system.
Henriette Bjerreskov Dinitzen and Dorthe Bohlbro, 2010. Value-Added Logistics in Supply Chain Management, 1st ed. Copenhagen: Academica, p. 35.