The return policy determines the conditions under which a merchant allows a costumer to hand back a product that was ordered on the internet.

A return policy usually includes:

• The terms under which the return of a product is allowed
• The time limit within that the return is accepted
• The side that absorbs the shipping costs of the return

http://en.wikipedia.org/wiki/Returning

— Corinna Ruske 2012/04/17 19:05